Last Updated: 24 Nov, 2025

Thank you for choosing SolsticeGlow. We aim to provide a smooth and reliable shipping experience for all orders. Please review our Shipping Policy below.

1. Order Processing Time

  • All orders are processed within 2–7 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During high-volume periods (sales, holidays), processing may take slightly longer.

2. Shipping Rates & Delivery Time

Shipping rates are calculated at checkout based on:

  • Delivery location

  • Weight of the package

  • Courier charges

Typical delivery times:

  • Local / Within City: 2–4 business days

  • Within Country: 4–8 business days

  • Remote Areas: 7–12 business days

(These may vary depending on courier availability, weather, or other unforeseen delays.)

3. Order Tracking

Once your order is shipped, you will receive:

  • A confirmation email

  • A tracking ID or link

You can track your package in real-time through the courier’s website.

4. Incorrect Shipping Information

Please ensure your name, address, and contact details are correct.
We are not responsible for:

  • Delays due to incorrect or incomplete information

  • Packages returned due to wrong addresses

If you need to update your address after placing an order, contact us immediately.

5. Delays in Delivery

We do our best to deliver on time, but delays may occur due to:

  • Weather conditions

  • Courier issues

  • Festivals or peak seasons

  • Remote delivery locations

We are not responsible for delays caused by third-party couriers.

6. Damaged or Lost Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the damaged item and packaging

If your package is lost in transit, we will help coordinate with the courier and offer a resolution.

7. Shipping Restrictions

We currently do not ship:

  • Hazardous materials

  • To P.O. boxes (depending on courier rules)

  • Internationally (unless specified on your website; we can modify this section)

8. International Shipping (Optional)

If you ship internationally, use this:
International orders may take 10–21 business days depending on customs and country regulations.
Customs charges (if any) are the responsibility of the buyer.

9. Contact Us

If you have any questions about our Shipping Policy, feel free to contact us:

info.solsticeglow@gmail.com